Shipping Policy

Thank you for choosing Talaria and Sur-Ron electric bikes! We are dedicated to ensuring a smooth and efficient shipping process. Please review our shipping policy below:

  1. Processing Time:

    • All orders are processed within 2-3 business days. Orders placed during weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order is being prepared for shipment.

  2. Delivery Time:

    • After processing, you can expect delivery within 5-8 business days, depending on your location.

  3. Total Delivery Time:

    • The total estimated time from order placement to delivery is approximately 11 business days.

  4. Shipping Methods:

    • We utilize reliable carriers to ensure timely delivery. Available shipping methods and their costs will be presented at checkout based on your location and order weight.

  5. Shipping Rates:

    • Shipping: U.S. (domestic): US $299 – $599
    • Shipping rates are calculated at checkout. Please ensure to provide accurate delivery information for precise shipping estimates.

  6. Tracking Your Order:

    • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the carrier’s website.

  7. Shipping Restrictions:

    • Currently, we ship to the continental United States and select international locations. Please check if we deliver to your area during the checkout process.

  8. Contacting Your Carrier:

    • If there are any delays in delivery, please contact the carrier directly using the tracking information provided.

  9. Lost or Damaged Items:

    • If your order arrives damaged or does not arrive, please contact us within 7 days of the estimated delivery date. We will assist you in resolving the issue as quickly as possible.

  10. Customer Support:

    • For any inquiries regarding your order, shipping, or general questions, please contact our customer support team at contact@emotobykes.com, 1-555-123-4567.  Our team is available to assist you Monday through Friday.

  11. Returns and Exchanges:

    • We aim for your complete satisfaction. If you wish to return or exchange your product, please see our Returns Policy for more information.

Thank you for your understanding and for choosing us for your electric biking needs. We appreciate your business!

Phone: 1-555-123-4567

Email: contact@emotobykes.com

Address: 3800 Barranca Pkwy Suite JIrvine, CA 92606, USA